Your Privacy Is Our Responsibility
Your personal information at zk999 is fully protected — we ensure your security through SSL encryption and strict data policies.
01 Introduction
This Privacy Policy ("Policy") applies to users of the zk999 platform. When you use zk999's website, app, or services, this Policy clearly describes what types of information we collect, why we collect it, how we use it, and how you can maintain control over that information.
zk999 believes that transparency is the foundation of trust. We are therefore committed to keeping you fully informed about how we process your data.
By using our services, you accept the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.
02 Information We Collect
zk999 may collect the following types of information:
A. Registration and Identity Information
- Full name and date of birth (for age verification — the service is for those aged 21 and above only).
- Email address.
- Mobile number.
- Preferred language and currency.
B. Financial and Payment Information
- Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank transfer.
- Transaction history (records of deposits and withdrawals).
- Mobile banking account number or bank account details, where applicable.
C. Technical and Usage Information
- IP address and device identifier information.
- Browser type, operating system, and screen resolution.
- Session duration on the platform, pages visited, and click patterns.
- Information obtained through cookies and similar tracking technologies.
D. Communication Information
- The content of your conversations with us via live chat or email.
- Details of complaints or support requests.
03 Purpose of Using Information
Collected information is used for the following legitimate purposes:
A. Account Management and Service Delivery
Your information is used to create and manage your account, process transactions, and deliver all zk999 services (live casino, slots, sports betting) without interruption.
B. Identity Verification and Fraud Prevention
We ensure that every account belongs to a real person — and that person is at least 21 years old. Identity verification is essential to prevent unauthorized access, financial fraud, and money laundering.
C. Service Quality Improvement
By analyzing your usage patterns, we improve the platform's performance, design, and game offerings so you get the best experience.
D. Customer Support
When you contact us via 24/7 live chat or email, the relevant information is used to resolve your issue quickly and accurately.
E. Marketing and Promotions (Subject to Your Consent)
If you consent to promotional communications, we may send you relevant offers, bonuses, and tournament information. This consent can be withdrawn at any time.
F. Legal Compliance
Information is used to comply with applicable laws and regulations, respond to lawful requests from law enforcement agencies, and fulfill responsible gaming obligations.
04 Disclosure of Information and Third Parties
zk999 does not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:
A. Service Provider Partners
Organizations engaged for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technology infrastructure, and customer support receive only the minimum information necessary for service delivery. These partners are bound by confidentiality agreements with us.
B. Game Software Providers
Pragmatic Play, Ezugi, Spribe, JILI, PG Soft, Microgaming, NetEnt, and other game partners may receive certain gaming-related information, but only to the extent necessary for game operation.
C. Legal Obligations
Information may be disclosed as required by court orders, lawful requests from law enforcement agencies, or applicable law.
D. Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred. You will be notified in advance in such cases.
05 Cookies and Tracking Technologies
The zk999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Cookies We Use
- Essential Cookies: Required to maintain login status and ensure core functionality.
- Functional Cookies: To remember your language preferences and settings.
- Analytical Cookies: To collect platform usage statistics for service improvement.
You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some features of the service to not work properly.
06 Data Protection and Security
zk999 employs industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
- Data Encryption at Rest: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized personnel can access specific data on a need-to-know basis.
- Security Audits: Regular security assessments and penetration tests are conducted.
- Incident Response Plan: A plan is in place to take prompt action and notify affected users in the event of a security breach.
While we strive to ensure the highest level of protection, no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and to log out after using an unfamiliar device.
07 Data Retention Period
zk999 retains your information only for as long as necessary. The following factors are considered when determining retention periods:
- All transaction and account information is retained while the account is active.
- Records required to fulfill legal obligations are kept for a defined period even after account closure.
- Information needed for fraud prevention and dispute resolution is retained for an appropriate duration.
- Marketing-related information is deleted after you withdraw your consent.
At the end of the retention period, information is securely deleted or anonymized.
08 Your Rights
As a zk999 user, you have the following rights over your own information:
A. Right to Access
You may request to know what information we hold about you.
B. Right to Rectification
You may request correction of inaccurate or incomplete information in your account.
C. Right to Erasure
In certain circumstances you may request deletion of your personal information, though some data may need to be retained due to legal obligations.
D. Right to Object to Processing
You may object to the use of your information for marketing purposes and unsubscribe from promotional communications.
E. Right to Data Portability
You may request a copy of your information in a commonly usable format.
F. Right to Withdraw Consent
For any data processing carried out on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, please contact us. We will process each request in a timely manner.
09 Privacy of Minors
zk999's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is conducted at registration. If a user creates an account by providing a false age and this comes to our attention, that account will be closed immediately and the related information will be deleted.
If you believe that a minor is using our platform, please notify us immediately.
10 External Links and Third-Party Services
The zk999 website may sometimes contain references to third-party services, such as payment gateway or software provider sites. These third parties have their own privacy policies, and we are not responsible for the protection of your information on those sites.
We advise you to review the privacy policy of any third-party site before using it.
11 Changes to This Policy
zk999 may update this Privacy Policy from time to time. If there are any significant changes, we will:
- Publish the updated version on this page of the website.
- Notify you of the changes by email (if your email is registered).
- Display a brief notice on the platform.
Continued use of the service after an update will be considered acceptance of the revised Policy. We recommend that you review this page regularly.
12 Contact and Complaints
If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our data protection team will respond to your request as soon as possible.
Email: [email protected]
Live Chat: Available 24/7 in Bengali and English
We provide support in both Bengali and English.
Your privacy is very important to us. zk999 commits that your information will always be protected, handled transparently, and used only for legitimate purposes. Our goal is to ensure a safe gaming environment.